Mobile Workforce Planning

Companies using PlanVidia report 30-40% cost savings, while quality of the service is increased. With PlanVidia, your customers will get the right service at the right time.

Application Examples

A service organization delivers service to hundreds of clients spread around Belgium using 60 service engineers. 40 engineers start from one central point and 20 engineers from their homes. Each service engineer (depending on his skills) can perform different tasks at the client location. The service involves 8 different tasks. The operation is limited by the 8-hours legal working day and requires equal workload distribution between service engineers.

The PlanVidia system automatically determines the optimal amount of resources, taking into account all operation constraints simultaneously. Within a few minutes, the dispatcher knows what resources (how many and which service engineers) are needed to perform that day's operation.

The optimization process takes into account appointments, delivery priorities, service time at the client, skills of service engineers, and other parameters specific to customer operation (business logics). PlanVidia makes the field service operation more cost-effective, provides transparency to the operation, and increases the quality of the service. The PlanVidia system can support the planning of the daily operation and can be used for the simulation of mid-term and strategic operations (e.g. monthly planning, resource assessment, market growth analysis, acquisitions, etc.).

Electricity & Natural Gas Company

Sibelga is the electricity and natural gas distribution network operator in the Brussels-Capital Region (461,742 gas supply points and 640,612 electricity supply points).

Since beginning 2005, Sibelga has been using PlanVidia (Roads) for the daily planning of around 1000 service jobs, executed by a team of 60 technicians performing installation and maintenance of gas/electricity connections and installation of power-limiters.

PlanVidia automatically chooses the optimal resources (amount of technicians) needed for the operation, taking into account all operational constraints simultaneously. Each technician gets a planning including a sequence of visits starting from his home and ending at the Sibelga office. The planning takes into account appointments, priorities, service time at the client, technician's skills and other parameters specific to the type of operation.

The daily assignments are automatically imported from the central data base into PlanVidia (Roads) system which performs the planning within a matter of minutes. The results (estimated visit time) are exported to Planophone, central system accessible for Sibelga customers over a toll free phone number.