Introduction

The PlanVidia system opens new perspectives in the planning and optimization of company resources. The system has been designed with focus on large and complex service organizations operating in widely spread geographic areas. Successful service operation means providing the right resources at the right place at the right time (within SLA).

PlanVidia instantaneously provides the dispatcher with an optimal solution for the most complex operation. The system automatically determines the minimum required resource for daily operation involving hundred of servicepoints taking into account geographic locations, opening hours, skills of the service team, appointments, customer preferences, legal working hours and legal compliances (e.g. SLA’s). PlanVidia supports and simplifies the dispatcher decisions with an interactive graphical interface, while ensuring through it’s powerful algorithms, minimal operation cost, minimum resource and controllable (predictable) quality. PlanVidia main functions (forecasting - planning - scheduling):

• Workload planning and forecasting (long/short time horizon)
• Optimal planning (workload distribution, within legal hours, limited over time, etc.)
• Optimal operation planning and scheduling (within customer business logics)
• Wireless field force management (dynamic planning, field feed back )
• Support of business decisions (investments, market expansion, variable SLA's)
• Performance indicators, analysis, monitoring (management tools)

Application Areas Mobile Service Operation Logistic & Dispatching Planning (transport) Planning (maintenance) Patrolling (security) Crisis & Emergency Management Customers Service organizations Transport companies Post and Courier services Security organizations Waste container collection System requirements WindowsXP/Vista Intel CoreDuo@2GHz or better, 2GB RAM 5 GB disc space Graphics Card 1280x720 minimal Support for dual monitors (optional)